A senior customer service representative with freight industry experience is responsible for managing client inquiries, ensuring smooth communication, and providing effective solutions to transportation and logistics-related issues. Client Details A top provider of technology-driven freight forwarding services, specializing in meeting the transportation and logistical needs of clients, located in Campbellfiled. Description Industry Knowledge : Understanding of freight, shipping, and logistics processes, including familiarity with regulations, customs procedures, and transportation modes. Communication Skills : Strong verbal and written communication skills to interact with clients, suppliers, and other stakeholders clearly and professionally. Problem-Solving Abilities : The ability to address and resolve issues related to shipping delays, customs complications, lost goods, or damaged shipments, often under tight deadlines. Attention to Detail : Accuracy in processing orders, tracking shipments, handling documentation, and maintaining records of customer interactions. Customer-Centric Approach : A focus on providing exceptional customer service, ensuring client satisfaction through timely responses and effective solutions. Profile A successful Senior Customer Service Representative should have: A strong background in customer service and the freight industry Excellent communication and interpersonal skills. Proficiency in using customer service software, ideally expedia. Strong problem-solving abilities. A customer-oriented mindset with a passion for delivering exceptional service. Job Offer Free onsite parking Opportunity to join a growing organisation To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jenna Binley on 61386166213.