About the Role: As the first point of contact in the Service Department at Mercedes-Benz Melbourne, you will play a key role in shaping the department's professional image. You will ensure all incoming calls are answered promptly and courteously, handling service-related inquiries and directing them to the appropriate service team members. The role also involves managing service bookings, organising paperwork for service advisors and managers, and greeting visitors, while maintaining a welcoming reception area that meets the high standards of Mercedes-Benz Melbourne Key Responsibilities: Answer all incoming calls promptly, professionally, and courteously Take and efficiently relay messages, maintaining the professional image of Mercedes-Benz Melbourne Assist service staff and managers with administrative support to ensure smooth operations Perform general office duties and maintain a clean, welcoming reception area Candidate Requirements: Strong communication, customer management, and organisational skills Professional presentation with a polished phone manner Experience with a multi-line switchboard Proficient in Microsoft Office, including Word and Excel Ideal Candidate Attributes: Highly organised, flexible, and detail-oriented team player. Outgoing, approachable, and customer-focused with excellent interpersonal skills. Ability to juggle multiple tasks while maintaining a high level of service. Committed to delivering exceptional customer satisfaction Experience in a reception role within retail, automotive, or hospitality is preferred Managing a busy switchboard is a must, and proficiency with email and Microsoft products is essential Benefits Include: Attractive Remuneration Exciting, Collaborative Workplace: Be part of a supportive and energetic team Luxury Brand Experience: Work with an iconic name in automotive Career Growth: Opportunities for advancement and professional development Ongoing Training and Support Employee Assistance Program Wellness Perks: Discounted gym membership and holistic wellness support If you’re ready to join a dynamic team and contribute to the success of Mercedes-Benz Melbourne, submit your resume today. Please Note: Only candidates who meet the selection criteria will be contacted.