Job Description HCF is Australia's largest not-for-profit award-winning health fund. Their members-first philosophy is simple – be there for their customers when they need them and go out of their way to make the HCF experience a good one Answer inbound calls, assisting HCF customers with their health insurance claims. Navigate the customer through their claim journey, providing personalized solutions tailored to their needs. This role offers you the ability to build strong connections with your customers, ensuring they are provided the highest level of customer experience, and you support the end-to-end management of their claim. To support you in this role, your leaders will provide you with ongoing training and development to ensure you are set up for success. An overview of the role; Handling a mix of Health Insurance claims, membership changes and reviews as well as rate based enquires and more Rotating roster 8am - 8pm Monday - Friday (7.6 hour shifts) 4 weeks full time training in our office on Bourke Street before moving into our academy space Start with your first three months in office, before moving to a hybrid roster Must have stable internet connect with appropriate home office set up