10x Call Centre Operators | 7 Month Contract | Up to $37.91 p/h incl. super $34 p/h super 7 month contract (High potential to extend) Parramatta/WFH About the Role You will deliver high quality customer service and administration to assess customers for eligibility for EAPA vouchers and works with energy retailers to assist customers as the first point of contact for internal and external customers, through effective and timely communication and issuing of vouchers. The role also assesses energy rebate customer applications and provides contact centre services for the energy rebates, including email and phone support. Key Responsibilities Respond to enquiries and proactively communicate with internal and external customers and stakeholders related to service delivery, invoices and reports to ensure the provision of high quality customer service. Ensure the timely processing of customer applications and data using relevant information systems to support timely decision making. Update and maintain records of customer communication data and feedback through database management. Provide high quality support and expertise in word processing, accurate data entry and current spreadsheet skills to support the needs of the team. Conduct a range of administrative tasks to support the team. Dealing with a broad range of enquiries and managing expectations on application outcomes using varying systems. Delivering consistently high-quality, professional and empathic customer service to all customers and stakeholders whilst balancing competing demands in a high-volume work environment. About You Previous NSW Government experience highly regarded Experience providing high quality and professional customer service. Experience in a high volume call centre environment Intermediate computer skills Strong time management and organisational skills Excellent written and verbal communication skills Benefits of contracting through Ashdown People 5th largest supplier to the NSW Government Get paid weekly Rated 4.9/5 on Google Reviews with over 1200 5⭐ reviews for candidate feedback this year Offer Insurances for ABN Contractors Consistent communication & transparency Detailed onboarding & support Please apply if you are interested or reach out to Josh at joshashdownpeople.com.au or 0482 099 279. Please note, only shortlisted candidates will be contacted.