All-Rounder - Reception/Administration/Technical/Sales — Heathridge, Joondalup Area
Expired

All-Rounder - Reception/Administration/Technical/Sales YOUR NEW COMPANY QPC Group is an established privately-owned Australian office technology company which has grown organically over the last 17 years thanks to their commitment to quality and the pursuit of excellence in their product portfolio and 5-star service delivery. We are now seeking a self-motivated receptionist, service support & administration person to join the team. QPC Group is a fun place to work, with a small, yet dynamic team, each focused on success for the company. YOUR NEW ROLE & RESPONSIBILTIES We're looking for a vibrant person to be amongst a SUPER BUSY office where you will be responsible for the reception area and doing the following roles: Answering phones to assist with client enquiries of quotes, orders, faults and service requests Preparation of quotes Processing orders Booking & managing service requests - this is a major part of the role Helping troubleshoot technical issues (you will be taught the easy and repetitive issues) General administration tasks; mail, welcome packs, preparing marketing tasks, scanning, entering fault reports & delivery notes Filing Stationery orders Minute taking at team meetings Calling existing clients to check in to see if they are all good & increase their service expenditure with us. Installing software to help clients automate their ordering. Develop articles for our ticketing system, so clients can read the self-help section and solve the issue and avoid logging service tickets. IF CAPABALE - Helping with marketing by assisting with creating technical tip videos for our clients and social media. Create email sequences and flows (the content will be given to you). Videoing clients for testimonials, helping create landing pages, creating google ads, Linkedin articles, using chat GBT. All the marketing activities you will be fully guided on. You do not need to be a marketing expert, although it would help if you love doing that kind of stuff Other general office duties The role is NOT a typical reception job. You will certainly have some reception duties, but you are responsible for managing client issues and managing via our support tickets with our technicians WHAT YOU'LL NEED TO SUCCEED This role is VERY diverse and would suit: an energetic, friendly person who thrives on learning and loves a workload Loves variety has a “Yes” and “can-do” attitude is happy to be a jack of all trades and will do anything to get the job done. can do many things at once stays calm and doesn't fluster when there is a lot of elements going on Loves a challenge and feels pride and rewarded when you have solved a problem Is hungry to learn new things and progress your own growth and knowledge works well and fast on computers. quick learner excellent communication skills ability to work with different computer software and programs. reliable dedication takes initiative. very friendly and welcoming phone manner high attention to detail is a must able to take direction Our ideal candidate will work from 9-5pm on Monday-Friday. Be ambitious, bubbly and want to learn and grow themselves as a person. Our standards are HIGH, so we require someone who takes pride their work, has the drive to always make the customer happy, will go to any length to help a client and solve their problem and someone who wont settle for second best WHAT YOU'LL GET IN RETURN You will be joining an established yet growing young local Australian organisation which possesses an enviable reputation in their sector. You will be supported to use your initiative to drive success in your role. You will be working alongside a productive and proactive team in a fun and innovative environment with all the tools and support you need to excel. Full training and always ongoing training always provided. Please watch the video here to learn more about the role: WHAT TO DO NEXT If this opportunity excites you and you come equipped to join this exciting team environment, please send your resume by email. Required for immediate start with full training

Applications close Sunday, 26 January 2025
Take me to the job
Find more jobs nearby: Heathridge, Connolly, Joondalup, Beldon, Edgewater.