In a nutshell As a Senior Systems Engineer at Spirit, you will be playing a pivotal role in supporting and improving the quality, efficiency, and success of internal and external infrastructure. We are seeking an individual with a unique blend of common sense, a strong technical understanding, and the versatility to work seamlessly as part of a team or autonomously. Your role goes beyond a conventional senior system engineering role; you’ll be entrusted with solving complex problems within client environments, emphasising efficiency and stability. Collaborating closely with technical and non-technical stakeholders alike, you will ensure that our managed services not only meet but exceed client expectations, contributing to the ongoing improvement and investment in our services. We offer a supportive team environment with a focus on growth and learning as well as the exposure to high tech Cyber experiences. This role is available in Sydney CBD or Gold Coast (Southport) - both hybrid (working 3 days in office). More details • Provide expert-level technical support and troubleshooting for systems and network-related issues • Receive escalated customer calls and emails clarifying requirements in a timely manner • Promptly address escalated customer calls and emails by clarifying their requirements. • Diagnose and resolve system and network performance problems, in internal and client environments • Ensure customer Service Level Agreements (SLA) and customer expectations are met • Respond promptly to service outages and incidents, implementing effective remediation measures to minimise downtime. • Document troubleshooting procedures and solutions for future reference and knowledge sharing. • Manage and execute systems & network configuration changes, upgrades, and deployments • Cultivate strong relationships with clients by providing top tier service and support • Support both WAN and LAN Infrastructure for client and internal environments • Collaborate with data centre operations teams to coordinate system and network upgrades, migrations, capacity planning, and incident management. • Design, implement, and manage complex infrastructure solutions for both internal and external client environments. • Assist with the stability, security, and scalability of systems through proactive monitoring and maintenance. • Collaborate with cross-functional teams to integrate networking solutions with other IT systems and applications. • Provide mentorship and guidance to junior engineers and other technical resources within the organisation. • Adhere to the Spirit policies and procedures, and work with teams to iterate and develop said policies and procedures. Your skills • At least 5 years of technical experience in a medium or enterprise environment • Experience supporting multiple domain environments • Experience with virtualisation (VMWare, Hyper-V, Azure, Azure Virtual Machines) • Experience with Backup and Storage solutions (Veeam, DattoBackup, AvePoint) • Experience supporting M365 and Cloud computing and maintaining industry best practices • Experience with products & technologies like Ninja1, ServiceNow, Auvik, Highlighter, SSL, AD, DNS, etc. • Experience supporting English speaking countries • 5 Years working with Windows and Linux Server Operating systems. • Experience with designing, implementing, and managing client infrastructure. • Familiarity with data center infrastructure, including servers, storage, and virtualization technologies. • Experience with industry leading networking infrastructure (Meraki, Fortinet, Sophos, Juniper, Cisco, Watchguard, Mikrotik, Aruba, Rukus) • The ability to prioritise tasks effectively, while maintaining ticket documentation and management standard. • Ability to make sound decisions and judgement whilst dealing with internal and external stakeholders in high pressure situations • Demonstrates a proactive approach to identifying and resolving complex technical issues, utilising critical thinking and analytical reasoning. • Excellent verbal and written communication skills • The ability to convey technical concepts in a clear and concise manner to both technical and non-technical audiences. • A customer-centric mindset, prioritising the needs and objectives of clients while delivering exceptional service and support. Your tech • Microsoft AZ-900 • Microsoft AZ-104 • Microsoft AZ-700 • Microsoft AZ-500 • VMware Certified Technical Associate • Veeam Certified Engineer (VMCE) • RHCSA (highly regarded) • Microsoft AZ-140 (highly regarded) • ITIL Certification (highly regarded) We welcome you to the team