Job Description Responsible for the management of all group bookings of 10 rooms or more. Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe. Handle guest complaints and enquiries in an efficient and professional manner and ensure the Manager is informed of any guest feedback. Perform all reservations duties including making and entering reservations. Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group. Ensure a clear line of communication with other departments for special requests or other reservation-related matters.