We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. Our client is an innovative and independent provider of connectivity and managed network services. We are looking for passionate and experienced Customer Service Representatives to assist us with providing an exceptional customer experience within the telecommunications sector. Why Join the A-Team? Come for a career, stay for the fun Enjoy a weekly pay run – TGI Thursday’s Full Time Contract (38 hours per week, Monday - Friday) Paid Training (Immediate Start) Get recognized through our ‘Value Awards’ Ongoing Training and Development Inclusive and Supportive work environment - Everyone is welcomed Do meaningful work and collaborate with the best Fun & Rewarding Team Incentives Employee referral bonus Wellbeing and Support Program (EAP) Southbank Office Location - Work From Office Career growth opportunities – we love to promote within A Glimpse into Your New Role Customer Support and Issue Resolution: Respond promptly to customer inquiries via phone, email, or chat. Identify and assess customers' needs to achieve timely and effective resolution of issues. Provide accurate information regarding products, services, billing, and technical support. Troubleshoot connectivity issues, equipment problems, and service interruptions with a focus on first-call resolution. Service Provisioning and Activation: Assist customers with new service setup, including account creation, service activation, and equipment installation. Guide customers through the process of upgrading or modifying their existing services based on their requirements. Billing and Account Management: Handle billing inquiries, process payments, and ensure accurate billing adjustments. Update customer accounts with relevant information and service changes as needed. Monitor customer accounts for overdue payments and initiate follow-up actions as per company policies. Technical Support and Troubleshooting: Diagnose and resolve technical issues related to internet connectivity, network configurations, and device settings. Escalate complex technical problems to higher-tier support teams or field technicians when necessary. Provide clear and concise instructions to customers for troubleshooting steps or self-service options. Customer Education and Product Knowledge: Educate customers on the features and benefits of products and services. Stay updated on industry trends, service enhancements, and technological advancements to better assist customers. Proactively inform customers about promotions, service upgrades, and new offerings that may benefit them. What You’ll Bring Excellent communication skills (verbal and written) with a customer-focused approach. Strong problem-solving abilities and attention to detail. Technical aptitude and ability to learn new systems and software quickly. Patience and empathy in dealing with customer concerns and complaints. Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously. Prior experience in customer service or technical support roles within the telecommunications industry is advantageous. What We Value With a diverse global team working together, we proudly embrace and live by these shared values: Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each with other. What are you waiting for? Join the A-Team and experience the A-Life Join the A-Team and experience the A-Life