About Us by charlotte is a cult jewellery brand that has emerged as a leading name in the global fine jewellery market. Founded in 2012, by charlotte has emerged as a meaningful and iconic jewellery brand, with the story of the lotus flower being at the heart of our creative designs. From bud to bloom, each piece is meticulously and beautifully crafted with intent, featuring meaningful symbols, precious gemstones, and mindful mantras. After the past year, by charlotte has undergone expansion and growth, with additional stores across New South Wales and Queensland. With growth comes an exciting opportunity to invite passionate and inspired team members to join our journey and help shape the future of by charlotte. Must be an Australian citizen or permanent resident, a New Zealand citizen or holds a valid visa with permission to work in Australia. The Role Our Paddington Boutique is seeking experienced Piercers to join the team on a casual basis (1-2 days per week). They will be responsible for successfully running Piercing Services and is an essential asset to the business. Additionally, they will contribute to customer service, product knowledge, sales and styling, working closely with the retail team. Previous retail experience is also encouraged. The Piercer provides professional skin penetration advice and best practice while delivering a tranquil, safe and positive customer experience with every consultation and appointment. They are a key ambassador of the Studio and will uphold the brand spirit and culture in all aspects of the role. Tasks & Responsibilities Deliver a personalised, safe and professional piercing service to the Studio community Support the Studio and boutique in providing exceptional customer service, piercing advice, product knowledge and aftercare guidance Impart best practice, technical, care and placement suitability/ styling advice onto the retail and customer care team to ensure comprehension and consistency across customer touch-points and communications Ensure the Studio is kept to the best hygienic standard, and piercing equipment meets regulation and health compliance Coordinate appointments effectively to deliver consistent service and quality consultations Be an ambassador of the Studio and boutique, maintaining brand integrity and values Assist the retail team in delivering exceptional customer service Desired Skills & Expertise A minimum of 4 years of piercing ears Has a genuine passion for jewellery and creative curation Skin Penetration Certificate and Infection control prevention Certificate advantageous Motivated to achieve an optimal Studio performance and a considered and inspirational customer experience Detail-oriented and proven accountability with safety and compliance regarding body penetration processes and space maintenance Resourceful and adaptive to changes in an evolving and growing brand Creative problem-solving skills Accountability and initiative-led Aligned with Studio culture; creative, collaborative, honest and optimistic Perks You'll Love Working in sparkly Paddington Become an integral part of the Studio vision Collaborative head office and retail team Inclusive, supportive, and creative work culture Generous staff discount At by charlotte, we value kindness, impact, growth, honour and critical thinking. We strive to create and maintain a culture of collaboration, respect and inclusivity. We endeavour to celebrate every meaningful milestone including this next chapter in your career journey. Please understand that we anticipate a high volume of applicants and will only be able to get in touch with those who are successful.