Life Saving Victoria (LSV) is Victoria's peak water safety and lifesaving organisation built on the proud legacy and programs of our founding organisations, the Royal Life Saving Society – Australia and Surf Life Saving Australia. Lifesaving has been an integral part of the Victorian way of life since 1904. Today LSV is a dynamic, multifaceted volunteer-based community organisation dedicated to public safety and community wellbeing. Our volunteers, members, employees and partners collaborate with local communities, educational institutions, government agencies, businesses and the broader aquatic industry, to Save lives and empower communities to safely enjoy water. We are excited to offer an incredible full-time opportunity for a proactive and enthusiastic Administration Officer to join our Volunteer Training team at Life Saving Victoria's Port Melbourne Head Office. Reporting directly to the Coordinator – Volunteer Training, this role is key to providing exceptional customer service and delivering efficient administrative support to the Lifesaving Volunteer Support team. As an Administration Officer, your key responsibilities will include, but are not limited to: Providing timely and efficient administrative support to the Lifesaving Volunteer Support team, including data entry, matching, and cleansing of key operational databases to ensure system continuity. Managing filing, archiving, and documentation processes to ensure compliance with all relevant standards. Assisting with the preparation of reports in line with compliance regulations. Issuing award and qualification certificates and distributing course materials to volunteers and clients. Responding to volunteer and client inquiries with exceptional customer service to ensure their needs are met and exceeded. Building and fostering positive relationships with volunteers, clients, and staff to support a collaborative and supportive environment. Collating and disseminating key reporting information as needed to ensure smooth operations. To be successful in this role you are an experienced Administration Officer, with strong organisational skills and a continuous improvement mind-set. You will be an exceptional communicator who is comfortable communicating at all levels. You will have excellent time management skills with the ability to multi-task and prioritise. Your enthusiastic, approachable, and can-do attitude will be the basis of your success in this role. Strong customer service or club development experience Strong IT knowledge and capabilities with the ability to learn new IT systems as required, and work with others to improve their capabilities, Good stakeholder engagement experience, including demonstrated experience continuously improving relationships and outcomes with stakeholders. Experience working autonomously and under pressure, in an environment requiring trouble shooting and a solution-oriented focus. Previous experience as an officer in a sporting, emergency service or volunteer-based organisation and knowledge of or interest in water safety, lifesaving, Life Saving Victoria, Surf Life Saving Australia and Royal Life Saving Society Australia is highly regarded In return Life Saving Victoria provides a rewarding work environment, variety, impressive employee benefits and great office amenities and facilities. How to apply: LSV is always looking for enthusiastic, community minded individuals. If this opportunity sounds like you, please click on "Apply Now" to complete your application and upload your resume and a cover letter telling us why you are the best candidate for this position by COB the 3rd January 2025. Research shows us that women won’t always apply for a role if they don’t tick all the boxes. If you fall into that category we would love to hear from you, so we can access your ability and even if you aren’t ready now, you might just be at out next intake. LSV is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone. LSV takes seriously its responsibility to deliver a safe, fair and inclusive environment for Children and Young People. It is essential that anyone involved with LSV understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.