The Company: Join a global powerhouse in the commercial equipment industry This company doesn't just manufacture and distribute—they revolutionize industries with cutting-edge solutions and unmatched customer support. With a stellar reputation and a commitment to excellence, they pride themselves on delivering innovative products and unparalleled service to their valued clients. The Position: Are you passionate about making a difference? We’re on the hunt for a dedicated and dynamic Customer Service Officer to become the heartbeat of this company's customer relations. If you excel in communication and have a relentless drive for customer satisfaction, this role is your chance to shine. Your mission? To ensure our customers experience exceptional service and support every single time. Key Responsibilities: • Process sales orders accurately through SAP • Provide updates on stock availability, pricing, delays and ETA’s • Following up with customers pre and post servicing • Respond to general product and delivery enquiries • Fielding enquires regarding repairs and credits from existing clients • Produce daily sales order reports and other reports as requested by management • Liasing with Freight companies • Following up on pending emails and enquiries • Checking stock availability About You: • Familiarity with CRM systems, MS Office, and particularly SAP will give you an edge • Ability to meet deadlines and juggle priorities with ease • Precision and accuracy are your trademarks • Strong communication skills and a team player are critical • Prior experience in a product-based customer service role within an office environment is highly desirable Benefits: • Flexible working arrangements - work from home 2 days a week, 3 days in the office (After a 6 month training period) • Join a tight-knit team, with an amazing work culture • Quarterly lunches provided • Unlimited free coffee - high-grade coffee machine • Join a renowned brand, recognized globally This is an opportunity to be part of a friendly, supportive, and dedicated tight-knit team. Step into a role where you can truly make an impact and grow with a company that values your contributions. Ready to embark on an exciting journey with us? Apply now and be a key player in delivering exceptional customer experiences To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.