We are currently seeking a highly skilled Customer Service Manager to join a dynamic team in Melbourne. In this role, you will oversee the Customer Service team, drive business growth, maximise profitability, and ensure superior client satisfaction. If you are passionate about optimizing operations and fostering a culture of excellence, this opportunity is for you. Key Responsibilities: Efficient allocation and development of resources within the Customer Service and Transport teams to optimize performance and productivity. Leadership and mentorship of staff to cultivate high levels of engagement and retention. Continuous review and enhancement of operational processes to maintain efficiency and cost-effectiveness. Ensuring compliance with regulatory standards and implementing risk management protocols to uphold corporate governance requirements. Your Experience Should Look Like: 5 years of experience in the freight forwarding industry, with a focus on leadership roles involving customer service and team management. Alignment with the core values of Customer focus, Teamwork, Accountability, Progress, and Integrity. Demonstrated ambition and drive to advance within the organization. Why You Should Consider Applying: Competitive remuneration package. Opportunities for professional growth and development. Join a team that values employee well-being and fosters a supportive work environment. Contribute to the success and expansion of a forward-thinking organization in the logistics industry. If you are ready to take on a challenging yet rewarding role and make a significant impact within a thriving organization, apply now to be part of this exciting journey with our esteemed client