Job Description Multiple Inbound Call Centre Operator roles – NSW Government - Part Time • Parramatta Location • Initial 6-Month Contract – Possible Extension • $34.59 P/H Super • 25 hours P/W - 5 hrs P/D on a Rotating Roster (between 7am and 7pm) NSW Government Agency is looking for multiple Call Centre Operators on a contract basis to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. The Role: • Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers. • Maintain accurate records and databases in the inhouse software systems. • Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner. • Liaise with customers the up-to-date practices and procedures within the department. • Other administrative duties as required. Skills/Experience: • 2-3 years’ experience in a call centre or customer service role • Excellent written and verbal communication skills • Previous gov experience is preferred but not required • Proficient in Microsoft office suite, particularly Outlook and Teams • Specific software will be taught however contractors need to be technically savvy and can pick up systems quickly. • Strong problem-solving abilities, especially in a fast-paced environment • The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays (work the same shift for a 4 week period and then transition into another shift). How to Apply: If this role sparks an interest and you feel like you tick the boxes, please click ‘APPLY’ now. Note, only successful applicants will be contacted.