Senior Systems Administrator Building Commission NSW Grade: 9/10 Salary Range: $125,693 - $138,510 Location: Parramatta, other locations considered, in office presence required Term: Temporary until 30 June 2025 Due to the Christmas break Interviews will be scheduled for January 2025 About the Building Commission NSW The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets. The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility. Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner Responsibilities include: - Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures - Perform system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution and complex problem analysis as necessary, to maintain system performance and security to meet user demand - Reduce operational risk and improve availability of the server infrastructure by ensuring system access, monitoring, control, evaluation, recovery and documentation practices are planned, maintained and adhered to - Develop, maintain and perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages - Collect and analyse operational data (especially incident and change records) to identify emerging trends and log problem records to assist with problem resolution and increased server availability - Provide advice and technical support to support client business needs and requirements and to ensure optimal service delivery To be successful in this role you will have: - Demonstrated Systems Administration experience. - Strong Salesforce experience with solving business problems by customizing the Salesforce Platform. Build, configure, and automate technology solutions to deliver business value. - Demonstrated ability of working with stakeholders to define system requirements and customize the Platform. - Preferably some experience working with Pega, Amanda & JIRA Key Accountabilities: - Responsible for overseeing system installations and evaluating new server hardware and software. The Senior Systems Administrator monitors and maintains the organisation’s technology servers, cloud computing and software to ensure continuity of service. - The role also oversees a range of lifecycle activities to provide a reliable, accessible, and compliant services to the organisation. - Managing the provision of proactive and reactive support, while ensuring strategic and tactical objectives are aligned - Ensuring required controls are adhered to without compromising responsiveness and availability - Building and maintaining effective working relationships with a diverse range of clients, stakeholders, and other system administrators within the organisation in an environment experiencing constant administrative and operational change. Does this sound like you? If this role sounds like you, you can apply by clicking the button ‘Apply Now’ - it’s a simple online process. If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you. Salary Clerk Grade 9/10, with the base salary for this role starting at $125693 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Scott Hinchliffe via Scott.Hinchliffecustomerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 6th January 2025 (9.59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Scott.Hinchliffecustomerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process