Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa. While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach. Purpose As the Resort Administrator you will be the first point of contact for our guests, ensuring seamless communication and exceptional service. This role supports the efficient operation of the resort by managing telephone inquiries, assisting with guest services, providing basic reservation support, and maintaining administrative tasks—all with a focus on professionalism and guest satisfaction. This position requires evening availability, with working hours between 4:00 PM and 10:00 PM. Primary Responsibilities Handle all incoming calls promptly and professionally, directing them efficiently to the appropriate departments or personnel and addressing guest queries with accurate information and solutions Provide guests with details about the hotel’s facilities, services, and local attractions, and ensure messages are relayed accurately for timely responses Assist guests with room service orders, coordinating requests with the appropriate team to ensure seamless delivery Support basic reservation inquiries by providing information on room availability, rates, and packages, while transferring complex inquiries to the front office team Maintain up-to-date knowledge of the hotel’s systems, services, promotions, and policies, while providing general administrative support as required Ensure every guest interaction is handled with professionalism, efficiency, and a strong focus on satisfaction Skills and Experience Exceptional communication skills with a friendly and professional demeanour Strong organisational skills with the ability to multitask and prioritize in a fast-paced environment Problem-solving skills to handle guest inquiries and resolve issues effectively Knowledge of hotel systems and processes is advantageous Previous experience in hospitality or customer service roles is preferred Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW. Other details Job family Administration Job function Casual Pay type Hourly