Systems Administrator Division Name: Policy & Programs / Digital & Strategic Programs Building Commission NSW Grade: 7/8 Salary Range: $110,266 - $122,058 Location: Parramatta, other locations considered, in office presence required Term: Temporary until 30 June 2025 Due to the Christmas break Interviews will be scheduled for January 2025 About the Building Commission NSW The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets. The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture if integrity and responsibility. Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career. This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner Primary purpose of the role The Systems Administrator provides technical support for the day-to-day operations of the organisation’s ICT systems including cloud computing and systems software and automation software. Key accountabilities - Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures or those who are eager to acquire these skills, knowledge, and perspectives within the role, & who demonstrate a proactive and growth-oriented mindset rather than just on existing expertise. - Liaise with internal and external stakeholders to provide technical support in resolving service issues to ensure service delivery outcomes are achieved - Monitor, analyse and report on systems performance and functionality to contribute to systems quality and improvement. - Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to meet business needs. - Contribute to building capability within the ICT technical stream, ensuring effective knowledge sharing and coaching to support optimal customer service. - Proactively identify business risks and opportunities to continually improve efficiency, effectiveness and informed decision making. - Building and maintaining effective working relationships with a diverse range of clients, stakeholders, and other system administrators within the organisation in an environment experiencing constant administrative and operational change. Key challenges - Meeting customer and stakeholder needs while balancing work priorities and competing service requests. - Ensuring required controls are adhered to without compromising responsiveness and availability. To be successful in this role you will have: - Demonstrated Systems Administration experience. - Salesforce experience with solving business problems by customizing the Salesforce Platform to deliver business value. - Demonstrated ability of working with stakeholders to define system requirements and customize the Platform. - Preferably some experience working with Pega, Amanda & JIRA. Does this sound like you? If this role sounds like you, you can apply by clicking the button ‘Apply Now’ - it’s a simple online process. If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you. Salary Grade 7/8, with the base salary for this role starting at $ base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Scott Hinchliffe via Scott.Hinchliffecustomerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 6th January 2025 (9.59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Scott.Hinchliffecustomerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process