About Us Bittn has one remit, to be deliberately different. We are reshaping the termite and pest control industry by being customer obsessed, tech driven and whip-smart. We use science combined with the latest tech to get rid of pests and use the latest systems and analytics to provide an extraordinary customer experience It’s smarter, safer science. Our Culture Perks Let’s be honest, we kill bugs. But despite thinking about our customers a lot more than they think about us - We’re also a highly driven team that values ‘good energy’ in the workplace. Culture is our 1. Here’s just a few ways this plays out in everyday life with us: Your Wellbeing - We value your life outside of work - including your family. Attractive Wellbeing & Benefits program, including paid Birthday leave Reward & Recognition - We reward high performance and are big on feedback. Whether it’s regular 1:1’s, a public shoutout on our social platform or team performance outings - we believe in celebrating wins. Good Energy - We’re results driven. We’re big on the right people in the right roles, a diverse workforce and a bit of humour along the way. The Role Bittn is currently recruiting for a Customer Experience Agent to join our Operations department. This is an opportunity to work with an industry leader and join a close-knit team to support our clients. To succeed in this role, you will be logical, ambitious and have the ability to laugh at yourself every now and then. As a Customer Experience Agent, you will be responsible for the below duties: To receive inbound calls in relation to customer bookings or general inquiries. To book customer appointments To maintain relevant company email inboxes and client portals To manage customer cases to resolution using CRM software To action daily job reports and dashboards Providing exceptional customer service through all touch points Working with the internal Sales and Management teams to find on-site solutions to situations that present themselves on a day to day basis About You Aside from having the below skills, we’re basically looking for someone who fits our culture. Simply put, no experience is required, however you must bring good energy to our team and have fun doing it. Suitable candidates will possess the following: Experience in working within a medium size organisation doing Customer Service (essential) SalesForce CRM experience (preferred) Experience in Construction or bookings environment (preferred) Ability to support a high volume of customers using case management prioritisation. Ability to interact with customers using appropriate language to identify issues and provide solutions. Excellent written and verbal communication skills Great multitasker Tech savvy Resilient individual with a good sense of humour If you think you'd make a good fit for our team, please submit both your Cover Letter & Resume for review. We thank all applicants for their interest, all shortlisted candidates will be contacted for an interview.