Are you looking to build a career? Have you considered further developing your medical administration experience in a specialist setting? Mackay Radiology is seeking motivated, career driven Medical Receptionist to join our busy Reception Team ABOUT US Mackay Radiology is a division of South Coast Radiology, one of the leading brands within the Integral Diagnostics (IDX) Group. We are one of the leading providers of quality diagnostic imaging services across Australia and New Zealand. Our vision is to continue to produce excellence in diagnostic imaging and patient care, in an innovative and caring environment for our referring practitioners and their patients. At Mackay Radiology we strive to provide the highest quality, comprehensive diagnostic imaging service to the people of the Mackay Region offering a wide range of medical imaging services in MRI; Digital Radiography; CT; Ultrasound; BMD; Nuclear Medicine and Dental Imaging. ABOUT THE ROLE Full-Time permanent position working Monday to Friday - 38hours per week (no weekends), reporting to the onsite Clerical in Charge (CIC), responsibilities include: Greet all patients on arrival in a courteous, professional, and sensitive manner ensuring their visit is a positive experience. Register patient and process relevant paperwork on arrival. Answering Calls: Be the friendly, professional voice that patients and referrers hear. Scheduling of appointments using our state-of-the-art RIS system - Karisma Prepping Patients: Determine & inform patients of correct preparation requirements, costing estimates & rebates prior to their arrival. Manage and prioritise appointments to maximise clinic efficiencies. On patient departure, ensure patient accounts are settled. Complete end of day processes, including billing off all patients, Medicare and DVA batching, site report follow-up and end of day closures. ✨ CULTURE, WELL-BEING & BENEFITS Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity. Work-Life Balance: Enjoy living and working on the beautiful Mackay Coast Job stability and career development opportunities Dedicated one on one training programme provided by one of our experienced trainers. Expert Team: an experienced team who are able & willing to share their years of knowledge. Professional Development: Increase your existing knowledge of medical terminology as well as various medical imaging services. Full Uniform Provided: Look professional with our provided uniforms. Recognition Programs: Enjoy staff recognition programs and awards. Discounted imaging services for employees and immediate family Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider Fitness Passport: Access over 1000 fitness locations nationwide. Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family. Career Development: Explore fantastic opportunities to further your career with Lake Imaging. ♀️ ABOUT YOU As the face of our organisation, you will gain experience and exposure to all radiology modalities across the clinic, whilst broadening your ability to work alongside many of our dedicated radiologists, technical and administration staff. Experience in Radiology administration: or a patient facing role with an understanding of medical imaging terminology Tech Savvy: Excellent keyboard skills for data entry Communication and interpersonal skills to assist in showing our patients care, compassion, and empathy. Analytical and problem-solving skills in order to effectively optimise allocated appointment slots. Time Management: Strong multitasking skills showcasing the ability to manage multiple responsibilities at a time whilst working well under pressure. Work autonomously as well as in a team environment. Be committed to your own professional development, including embracing ongoing learning opportunities as part of your professional development. EFTPOS and cash handling skills Interested? Simply submit your resume by selecting APPLY. OR visit https://www.integraldiagnostics.com.au/page/join-us/current-vacancies/ to update your interest in this role via our candidate portal. Nikki Cooke: ncookeidxgroup.com.au 0497 153 585 Mackay Radiology & Integral Diagnostics supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. Building a healthier world, by delivering the best health outcomes one patient at a time. www.integraldiagnostics.com.au/recruitment/ Building a healthier world, by delivering the best health outcomes one patient at a time. S-DNI