Are you a results-driven leader with a passion for driving team success? This is your chance to join a thriving co & make a real difference. The Company… This company specialises in credit management and debt recovery services, supporting businesses in maintaining financial stability and cash flow. Known for its ethical and effective approach, the team is dedicated to providing outstanding client service and building lasting relationships. They foster a supportive and collaborative workplace, making it an excellent environment for Collection professionals driven to achieve results and create a positive impact. The Benefits… Be part of an expanding organisation with strong growth opportunities. Enjoy autonomy and the ability to shape your role. Access professional development and career progression opportunities. Work in a collaborative, supportive, and ethical team environment. Benefit from a competitive salary package and flexible work arrangements. The Job… Reporting through to the Group Head of Collections, you will be responsible for the following duties: Collaborate with leaders to achieve performance goals and enhance team efficiency. Monitor KPIs and coordinate collection campaigns to meet targets. Oversee daily operations and adapt strategies to client goals. Prepare reports and provide performance insights to management. Enhance processes to improve productivity and service delivery. Address escalated customer issues and maintain strong client relationships. Ensure compliance with policies, standards, and safety regulations. Motivate and inspire the team to achieve results. You… To be successful in this role, you must have experience in the following areas & possess the below personal qualities: Minimum 3 years experience working as a Call Centre Manager within a busy and growing environment, preferably within the mercantile, financial services or telecommunication sectors. Ability to inspire and guide a team toward achieving goals. Strong skills in interpreting data and identifying opportunities for improvement. Exceptional verbal & written communication skills to liaise with clients, team members, and stakeholders effectively. Ability to manage multiple tasks, priorities, and deadlines efficiently. How to apply… Join a dynamic and growing organisation where your leadership and expertise will make a real impact. Apply now to take the next step in your career For a confidential discussion, please call Sarah Bolster on 0452 618 025. We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.