About Trilogy Care Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our self-management model, rooted in the principles of choice, excellence, and integrity, aims to deliver more value and independence to our care recipients. We are passionate about empowering older Australians to remain in their own homes by offering flexible, personalised care that aligns with their lifestyle choices. As a team member, you will be part of a workplace that fosters innovation, ownership, and professional development. We strive to create a collaborative environment where our employees are valued, respected, and equipped to deliver exceptional care. About the Role As a Compliance Administrator, you’ll provide critical support to the team by ensuring service providers’ documentation is up-to-date and compliant with standards. This structured role is ideal for someone who enjoys routine tasks, working with checklists, and contributing to the smooth operation of compliance processes and is a fantastic opportunity for someone starting their career in administration or compliance. Trilogy Care offers training and career development to help you grow and refine your skills in a supportive team environment. Key Responsibilities • Conduct thorough documentation checks, verifying insurance, police clearances, and other compliance requirements • Perform data entry and maintain accurate records within our CRM system, updating details as necessary • Communicate with service providers via phone and email to request documentation, and provide support for compliance requirements • Follow a detailed checklist to complete compliance checks and document reviews • Support a smooth payment process by ensuring all service provider documents are valid and up-to-date Skills and Qualifications • Experience in an administrative or customer service role involving document management and data entry • Familiarity with compliance or checklist-driven roles is an advantage • Strong organisational skills and proficiency with Microsoft 365 (Word, Excel, Teams) and CRM systems (Zoho experience is a plus) • Knowledge of Home Care Packages, aged care, or NDIS is beneficial but not essential Trilogy Benefits • New and expansive King Street office with excellent facilities, close to multiple transport options, cafes, restaurants, and supermarkets. • Enjoy a vibrant team culture and active social events calendar. • Opportunities for career mapping and professional development within the company. • Total support from your managers and accessible services to help you thrive in both your work and personal life. • Employee Assistance Program (EAP) support for you and your immediate family members. • Discounts available to employees for everyday expenses, including groceries, fuel, bills, and wellness activities Mandatory Requirements • Current federal police clearance (issued within the last 12 months). • Valid Australian work rights (e.g., passport, birth certificate) Unlock Your Potential with Trilogy Care Join a purpose-driven team and contribute to a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. This is a fantastic opportunity for a dedicated individual to make a real impact in a fast-growing organisation while continuing to develop and refine their professional skills. Apply now to grow with us as we shape the future of care