We have an opening for an experienced Customer Service & Dispatch Coordinator for my client based in the ACT. With a great team culture and a supportive working environment , you'll enjoy working alongside a friendly team and a Director who truly values their staff. Competitive hourly rates are on offer. Customer Service & Dispatch Coordinator Location: ACT Salary: $60K - $70K Super Enjoy a friendly , supportive , and collaborative work environment, a great work-life balance , and a Director who is highly engaged with the team. About the Company Our client is a well-established family-owned business specialising in residential electrical , plumbing services , and data cabling solutions . Known for their quality workmanship and integrity , they have a team of fully qualified electricians and plumbers committed to providing exceptional service. They're looking for someone with an exceptional attention to detail , strong communication skills, and a drive to deliver 5-star service to clients. About the Role Due to business growth, we're looking for an experienced Customer Service & Dispatch Coordinator to join the team. This role is perfect for someone who is driven , known for their professionalism , attention to detail, and has the ability to multi-task in a fast-paced environment . You'll need excellent customer service and communication skills , and a proactive approach to problem-solving. Key Responsibilities for the Role Manage customer and general enquiries , prioritise urgent works, and resolve any issues efficiently. Coordinate with technicians , providing them with accurate information and managing their locations and needs in the field. Maintain the customer database , ensuring information is up-to-date and keeping customers informed on progress. Record service call results and generate summaries for senior management. Participate in training to enhance customer satisfaction and help improve business strategies. Skills & Experience Previous office administration or scheduling experience , ideally within the construction or trade industries . Proven ability to work in a customer-focused role, highly organised and able to work in a fast-paced environment . Strong computer literacy , particularly with Microsoft Office and CRM systems, including database management . Excellent attention to detail , ability to prioritise tasks , problem-solve , and communicate effectively both verbally and in writing. Culture Enjoy a family-focused culture , a cohesive team environment , and be part of the company's ongoing success. This role is ideal for someone seeking a rewarding position with a supportive Director and a team committed to providing the highest level of service to clients. Rewards and Benefits Negotiable salary based on experience ($60K - $70K Super). Flexible working arrangements for the right candidate. Career progression , training opportunities , and a company that values and appreciates its team. A diverse role where no two days are the same . This role has an January 2025 start date. To apply online, please click on the apply button. Alternatively, for a confidential discussion, please contact Gemma Darmody at Frontline Construction at gdarmodyfrontlineconstruction.com.au , otherwise please check out our website for other available positions. www.frontlineconstruction.com.au CANBERRA SYDNEY BRISBANE MELBOURNE PERTH