Vibrant company in Sydney CBD. 1st,2nd,3rd Level Support. MSoft Environment. Career progression. Flex working Working for an Australian group of companies that has been established since 2004, this role is within the ICT Managed Service Business providing a range of solutions and support for network, hardware, and software issues for it’s External and Internal clients. In a predominantly Microsoft environment, with other related software and solutions as well as mobile devices the required individual will nee to be adaptable and willing to learn new technologies. Working in a close-knit friendly team in the Sydney CBD office the successful person will be required to carry out the following: Role / Duties: Provide support to clients via telephone, email, remote access tools, and onsite. Troubleshoot and resolve technical issues related to hardware, software, and network connectivity. Resolve incidents assigned in a timely manner ensuring customer service and client outcomes are paramount. Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards Design and implement new solutions and improve resilience of the current environment Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation Undertake data network fault investigations in local and wide area environments using information from multiple sources Upgrade data network equipment to the latest stable firmware releases Configure routing and switching equipment, hosted IP voice services and firewalls Evaluation of current systems and the identification of potential improvements regarding increases in efficiency and effectiveness Installation, configuration, improvement and monitoring of new systems and the implications that their usage have on the business Collaboration with team members, end users, clients, suppliers, and stakeholders with a focus on continuous improvement Integration of new systems (e.g. operating systems) within existing infrastructures, emphasising advantages, and minimising disruption Maintain operating systems, physical systems, and installed systems with system management to Ensure timely reporting to management and accurate recording of critical information. Skills & Experience required Previous experience supporting Microsoft Windows servers 2008 -2022, Windows OS and MACOS, Microsoft Office, Microsoft 365, Active Directory and Azure Active Directory, Microsoft Exchange Online, SharePoint, and Intune. Excellent Microsoft platform expertise including but not limited to Active Directory, Group Policy, Office 365, Intune, hybrid on-premises and cloud / Azure based solutions. Experience in commercial IT technologies including Cloud based services, Networking, Application Support Coding (Powershell and Power Apps), and Server Configuration. Solid background with Wintel and virtualisation and enterprise storage solutions including but not limited to VMware and Hyper-V, enterprise backup solutions, data / image replication etc. Familiarity with enterprise network, wireless, server and storage hardware platforms including but not limited to HPE, Fortinet, EMC/Dell, Cisco, Ruckus, Lenovo, Aruba etc. Strong understanding of TCP/IP, Layer 3 switching, VLANs, Routing, Firewall Security, Wireless etc. Personal Attributes A fun/positive outlook A can-do attitude and a proactive nature Team player and willingness to help and grow the team Willingness to help and train other more junior staff A desire to be part of a growing business and instil your own positive influence What we can offer Varied and exciting role Exposure to many cutting-edge technologies Bonuses for uncovering new business Supportive management and back-office Career progression and clear path to a Senior role Flexible work/life balance Potential sponsorship for the right candidate Equity opportunity