About the Opportunity: The Travel Academy is Flight Centre's externally facing education business that offers a university level Diploma in Travel and Tourism. Enrolment Consultants are first point of contact for students wishing to study Travel and Tourism with the FC Travel Academy (FCTA). You will be the driver of revenue into the FCTA business. The expectation is that you will control the sales conversation and processes with interested candidates. This includes the outcomes from those sales conversations being a qualified student leading to an enrolment, a follow up or a known reason for not applying. What you will be doing: Course Enrolments Follow standardised sales process and systems for responding to course enquiries using sales skills in order to convert course enrolments Inform candidates about unique course highlights including value propositions of studying with Australia’s largest travel brand, program options available to students, access to industry trainers and ongoing recruitment support to students Follow enrolment processes to determine student suitability to entry requirements Complete enrolment administration ensuring students are set up correctly for their course Facilitation of Travel Academy information sessions Facilitate the administrative tasks required of the University’s admission procedures Student Engagement Support facilitators using structured communication with students around assessment progression and completion Ensure quality student experience and handover to facilitators and internal recruitment team Provide information regarding course options and job outcomes Business Focus Awareness of budgets and key business drivers Understanding and belief in the business plan Relationship building with all internal Flight Centre Travel Group staff to promote the FCTA brand What you will need: Essential Minimum 1-2 years of proven sales/customer service success, working to targets/KPIs Inbound/outbound call centre experience Proficient in Excel/CRM systems experience Excellent communication skills, both written and verbal Customer focus Attention to detail with ability to multi-task Added Advantage Understanding of Vocational Education and Training (VET) and/or Higher Education/University sector Travel and Tourism industry experience HubSpot CRM experience Former Travel Academy student Tertiary qualifications Please advise your leader before applying