ABOUT THE ROLE:- We are seeking a mature, experienced Sales and Admin Assistant to work 0830-1700 Mon-Fri to assist in the daily running of a modern self-storage facility in Moorabbin with secure, monitored 24/7 customer access. This is an interesting and varied role which will draw on your excellent customer service, admin and sales skills as you:- respond to the needs of existing customers handle all telephone, email and walk-in enquiries liaise with customers and help them satisfy their self-storage needs sign up customers, take payments and update customer records ensure customer loyalty by offering exceptional follow-up service and support take an active interest in securing new customers be the face of the business by delivering friendly, flawless, customer service. OUR IDEAL CANDIDATE:- Has the ability to learn and likes to take ownership Is team-orientated with a strong sense of responsibility Has excellent written and spoken English Is a fast accurate typist Has strong admin and computer skills using Microsoft Office Has experience with or an aptitude to learn/use/update our CRM software Has a clear and confident telephone manner Displays common sense, resourcefulness and initiative Shows a strong attention to detail Is a “people person” who prides themself on delivering high quality customer service Has good problem solving and conflict resolution skills Is potentially available to work the occasional Saturday (overtime) if required WHAT YOU WILL ENJOY IN RETURN:- Secure long-term employment with a successful and growing business Opportunity for overtime (Saturdays) by agreement with the rest of the team A generous salary and pleasant working conditions The support of a small, friendly, dedicated team Full training and opportunities for ongoing growth and advancement Free onsite parking