The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for Gold Rush Collections. It cares for a nationally and internationally significant collection of over 150,000 objects and protects the tangible and intangible cultural heritage of the Victorian gold rush. We are an Australian tourism icon that attracts some 500,000 visitors annually. The Outdoor Museum is internationally renowned as a living museum featuring rare trades, and programs and experiences that interpret a pivotal point in Australia's history. In all, some 350 staff work to bring our gold-rush story to life. They are supported by over 250 volunteers. Job Title: Retail Customer Service Officer Location: 39 Magpie St, Ballarat Victoria Company Overview: Sovereign Hill Museums Association is a renowned organization that prides itself on bringing history to life through its various historical museums and properties. We are now seeking to engage a Retail Customer Service Officer who will be responsible for delivering high quality, engaging customer service experiences and driving store sales. Job Responsibilities: 1. Handle day-to-day retail operations within the museum shop. 2. Welcome patrons, answer their questions, provide information about products, and assist them in making product choices. 3. Process transactions accurately and efficiently, ensuring the customers are fully informed about their purchases and the Museum's returns policy. 4. Assist with inventory management, including stock control, ordering, and maintaining the visual merchandising standards of the store. 5. Participate in promotional events such as seasonal sale events, new product launches, or special exhibitions. 6. Contribute to the overall team effort by accomplishing related results as needed. Required Qualifications: 1. Previous retail and customer service experience preferred. 2. Excellent interpersonal, communication, and customer service skills. 3. Strong sales ability and familiarity with Point of Sales (POS) systems. 4. Ability to work flexible hours, including weekends, holidays, and evenings. 5. Ability to handle cash transactions accurately. 6. Exceptional organisation and multitasking skills. Sovereign Hill Museums Association is an equal opportunity employer. We celebrate diversity and are committed to providing a welcoming atmosphere where staff and customers feel valued and recognized. Child Safety and Criminal History Checks - Sovereign Hill is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children as well as our staff and volunteers. Our recruitment and selection processes ensures certain pre-employment screening and compliance clearances are undertaken before employment is offered. If you apply for a role with Sovereign Hill you will be asked to make certain declarations regarding OHS, Child Safety and you will also be required to complete a National Police Check and attain a valid Working with Childrens' Check. Diversity and Inclusion - Sovereign Hill welcomes and encourages applications from diverse backgrounds and provides equal opportunities to all who wish to apply. Applications for the role close at 11:59pm on Thursday 5th December 2024