Senior Customer Service Officer Temporary full-time opportunity up to 8 August 2025 Located at 4 Parramatta Square, Parramatta (location negotiable) Salary relative to experience, and ranges from $120,859 to $133,183 super Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. About the role National Parks and Wildlife Service has a unique opportunity for a Senior Customer Service Officer to lead a small team of contact centre, reservations and system support professionals, inspiring the public to visit our national parks. About You You are a highly organised and motivated individual who loves to inspire others to excel in their careers. You possess experience in leading a team, manage multiple projects and resolve complex customer issues. You have excellent communication skills with the ability to work collaboratively across teams and with stakeholders. You have a passion for customer service and can demonstrate experience managing complex customer relationship management, transaction and contact centre systems. Key knowledge and experience Demonstrated expertise in managing a customer focused information, reservations and service centre delivered across multiple channels. Experience leading a team Project management in customer service and experience technology For more information read the full Role Description: Senior Customer Service Officer Who we are The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment. What we can offer you NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge. Accrued days off in addition to Annual Leave Corporate wellbeing programs, including the Fitness Passport Learning and development opportunities, including in-house training. What we do About NSW National Parks & Wildlife Service Visit a park To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter (maximum one page each) expressing your interest and suitability for the role. To be considered for the role you must demonstrate your experience in leading a team, managing projects and technology systems in your cover letter. Applications close: Sunday 8 December 2024 at 11:55PM. Please note, the Department has an office closure from Monday 23 December 2024 to Friday 3 January 2025 with recruitment recommencing from Monday 6 January 2025. Candidates will receive an update on their application from this date onward. Should you require further information about the role please contact Christian Lackner via Christian.Lacknerenvironment.nsw.gov.au or on 0420 488 962. A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI community, and people from diverse ethnic and cultural backgrounds. Looking for more information or assistance in applying? Our commitment to a diverse and inclusive workplace. How we encourage and support people with disability Information and adjustments for individual needs for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.tadpie.nsws.gov.au or contacting Tori Basnet on 0400 543 556 (please mention reference number 539943). If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn Find us on Facebook , Instagram , X (Twitter), YouTube and LinkedIn .