Assistant Customer Service Officer Talent pool opportunity for ongoing and/or temporary roles that may become available over the next 18 months Located in 4 Parramatta Square, Parramatta (location negotiable) Salary relative to experience, and ranges from $93,295 to $102,941 super Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage. About the role National Parks and Wildlife Service is looking to create a talent pool for ongoing and/or temporary upcoming opportunities for the role of Assistant Customer Service Officer, that will work as part of the customer service team delivering central reservation services, revenue collection and system support. About You You are a highly organised and motivated individual who thrives in a collaborative, busy and diverse setting. You possess strong technology skills, you are analytical with attention to detail, as well as have excellent communication and collaboration skills when working with staff and stakeholder. Your passion for your community and environment, coupled with a passion for providing excellent and positive customer service will be key to your success in this role. Essential Requirements Demonstrated experience supporting a customer focussed information, reservations and service centre delivered across multiple channels. Experience with multi-property reservation and transaction systems, customer relationship management, reporting and financial systems. Experience managing databases and creating reports. Current NSW Driver’s Licence. For more information read the full Role Description: Assistant Customer Service Officer Who we are The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment. What we can offer you NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge. Accrued days off in addition to Annual Leave Corporate wellbeing programs, including the Fitness Passport Learning and development opportunities, including in-house training. What we do About NSW National Parks & Wildlife Service Visit a park To Apply If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter (maximum one page each) expressing your interest and suitability for the role. You must highlight your relevant system experience in your cover letter to be considered for the role. Applications close: Sunday 8 December 2024 at 11:55PM. Please note, the Department has an office closure from Monday 23 December 2024 to Friday 3 January 2025 with recruitment recommencing from Monday 6 January 2025. Candidates will receive an update on their application from this date onward. Should you require further information about the role please contact Christian Lackner via Christian.Lacknerenvironment.nsw.gov.au or on 0420 488 962. Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI community, and people from diverse ethnic and cultural backgrounds. Looking for more information or assistance in applying? Our commitment to a diverse and inclusive workplace. How we encourage and support people with disability Information and adjustments for individual needs for the recruitment process and the workplace. If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.tadpie.nsws.gov.au or contacting Tori Basnet on 0400 543 556 (please mention reference number 539941). If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn Find us on Facebook , Instagram , X (Twitter), YouTube and LinkedIn .