Growing Australian business with genuine career opportunities Paid parental Leave, store discounts, and more Customer Service Manager - 3IC About the role and the Helensvale Store. Looking for a challenging and fulfilling career in retail? Look no further Our Baby Bunting family who work at our Helensvale store have generally been with the business for 10 years or more. They are passionate about what they do, and are willing to go the extra mile to connect with and help our valued customers. This is a fast-paced role which requires lots of product knowledge (most gained on the run), needs a self-starter who can use their initiative and can make immediate and long-lasting impressions on our Helensvale store customers. In this role, you'll work closely with our management team to develop your leadership abilities while helping to oversee the daily operations of our dynamic retail stores. This is just the first step in building a successful leadership career in retail where there's no limit to your potential This is a permanent full-time position working a roster from Sunday to Thursday. As a Service Manager, you'll be tasked with: Guiding our team in educating parents on our products, demonstrating their features and benefits, fostering genuine relationships with each and every customer. Maintaining the store's appearance and showcasing our latest promotions. Ensuring that all OH&S protocols are upheld to promote a culture of safety for all. Managing KPIs - Safety, Sales, Loyalty, NPS. What you'll bring to the role: To be successful in this role, you'll need to have a solid background in customer service and a proven track-record in meeting and beating sales targets and KPI's - any industry experience will be considered Additionally, you'll need to have a flair for clear communication, be comfortable working in a challenging and fast-paced environment and managing and motivating others. You will also be rewarded with benefits like these: We're accelerating our growth across Australia and New Zealand, which will create exciting personal development and career progression opportunities. Training pathways designed to encourage personal growth and professional development. Team discounts. Paid parental leave. You’ll be joining a dynamic, friendly team where you’ll be challenged and supported to achieve personal and business goals. Employee Assistance Program. Competitive salary and incentives. Does this sound like the right role for you? We would love to hear from you. Just submit your CV and answer a few simple application questions. No need for lengthy paragraphs or a cover letter. It's that easy We will reach out to shortlisted candidates to arrange a quick phone interview to discuss your skills and what you are looking for in your next job. Looking for more? Join our Talent Community via the Baby Bunting careers page to stay up to date with our upcoming job opportunities. Please note; Due to the intimate and personal nature of our work, successful applicants will need to undergo a National Police Criminal History check.