About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training. Your Opportunity As the Customer Service Sales Officer, you will: Provide accurate information to prospective and existing clients, to sell and on-sell the Region's programs and services, complete enrolments, and receipt payments. This position reports to the Manager, Customer Service. This is a Temporary Full Time opportunity, to 22/04/2025 unless otherwise determined. The position will be based primarily at Southport however you may be required to perform work at other TAFE Queensland campuses. Key Responsibilities Represent TAFE Queensland Gold Coast as the first point of contact for clients. Utilise sales techniques to convert enquiries into new business opportunities via face to face, telephone, email and WebChat. Process student enrolments using various payment options. Maintain knowledge of TAFE Queensland Gold Coast products and services. Ensure all relevant records are up-to-date and accurate. Contribute to the collective achievement of service level agreements and targets. Undertake research and development on matters relating to business functions. Ensure day to day activities align with business operations. Contribute to improvement in business processes and practices. Model and actively promote an ethical and safe work environment that supports a culture of zero harm and best practice regarding health, safety, wellness, and sustainability. How you will be assessed The ideal applicant will be someone who has the following key capabilities: Extensive knowledge or ability to rapidly acquire extensive knowledge of TAFE Queensland Gold Coast products, services and operations. Demonstrated achievement in a customer service/call centre environment. Demonstrated ability to provide prompt and professional client service by building and sustaining positive relationships, resolving conflict and solving problems. Proficiency in the use of Microsoft Office and other relevant specialist software packages. Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment. How to apply If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following: A structured resume which contains the contact details of at least two (2) referees, one of whom should be your current or most recent supervisor. A covering letter of no more than two (2) pages outlining your suitability for the role described above by responding to the 'How you will be assessed' listed above. Closing date: 10 December 2024 Job Reference Number: TQ2024-1324 For further information, please contact: Fiona Stevenson, Supervisor Customer Service Fiona.Stevensontafeqld.edu.au