Job details: Key accountabilities of the role: • Incident Management & End-User Support • Software Upgrades and Patch Management • User Training and Documentation • System Monitoring and Reporting Key Challenges of the role : • Voice Network Troubleshooting • Vendor Liaison Inherent requirements of the role/ Essential Skills and Experience 1. Bachelor's degree in Telecommunications, Information Technology, or related field, or equivalent work experience. 2. Avaya Support Engineer with 7 years of experience 3. Understanding of the Contact Centre domain 4. Experience in Avaya Support, Administer Avaya telecommunication system 5. Strong understanding of Avaya telephony platforms, protocols, and technologies, SIP, H.323, VoIP, and PSTN integration.