RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful: Together We Change Lives. About the role Are you passionate about retail, community, and sustainability? We’re on the lookout for dynamic Retail Assistants to join one of our thriving stores. We have a part-time opportunity, so if you’re ready to take the next step in your retail career and be part of an exciting growth journey, we want to hear from you In this role, you'll be responsible for the RSPCA World for Pets store orders and ensuring a positive customer experience at every touchpoint of the customer journey. A passion for retail, sales, and the adventures that come with working for a charity is a must, as well as enthusiasm to be a representative of the RSPCA Qld brand. • Understanding our product range and assisting in sales, orders & monitoring order statuses. • Process online customer refunds, exchanges, vouchers, manual orders, dispatching orders, pick lists. • Managing loyalty program enquiries & customer data management. • Support broader team members with marketing activities including social media and eDM content, promotions, creatives and campaigns. • Solve post-sale customer issues, resolving customer complaints and fraud investigations. • Support broader team members with data and product integrity, for online and in-store, and including product descriptions, images, prices and conditions. • Assist within business unit for special events, stocktakes. • General administrative tasks including but not limited to product research, emails, phone calls, filing, reporting and more. Who are we looking for? • Confident in retail, customer service and must have demonstrated experience in sales (minimum of 2 years in a similar role is desired). • Confident in learning new computer programs and have strong existing computer skills including Microsoft Office and email management. • Strong, effective communication skills. • Creatively minded, with the ability to share ideas. • Strong attention to detail. • An unmistakable passion for good customer service. • Strong Time Management. • Energetic, friendly and positive attitude is a must. • Genuine interest in animal welfare and the objectives of RSPCA. Benefits and culture • Access to counselling and mental health support services, Paid parental leave, Flexible Working Arrangements, Companion Animal leave and Study leave. • On-site parking, free animal adoption options, staff discounts with retailers, free pet vaccines 40% off Royal Canin pet food and much more. • Access to a range of learning and development opportunities that will benefit and support your professional development. • Countless opportunities to interact with the animals in our care. • Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals. Equity We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team. Interested? Apply now Shortlisting will commence before the closing date, so apply today to be part of our mission Successful candidates will be subject to a Police Check. Candidates may be required to undergo a pre-employment medical assessment.