Medical Administrative Assistant opportunity within a fast-paced virtual health environment, offered as a full-time 12-month maternity leave cover About us: Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception. We work to give people reproductive choices. MSI Australia operates a network of 10 clinics, a national telemedicine service providing comprehensive termination of pregnancy, vasectomy services from 25 locations and national family planning support. Position title: Virtual Health/Telehealth Medical Administrative Assistant Location: MSI Australia, Gold Coast Reports to: Nurse Unit Manager Hours per week: 1 FTE, 76 Hours per fortnight. Required days: Monday - Friday Duration: 12-month fixed term, full time position The role: The Telehealth Medical Administrative Assistant is responsible for supporting the client virtual health journey alongside a team of clinicians. You will be responsible for the day to day administration of the virtual health service for our clients accessing tele-abortion services and for providing a professional, empathetic and human point of contact for all clients accessing services in the clinic. You ensure that all clients are entered onto the client administration system and admitted as required to our clinic network, are assessed for their eligibility against government benefits and private health insurance, are invoiced correctly and are provided appropriate documentation to enable claiming. You will have high regard for the integrity of medical records, quality data and client confidentiality. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem solve, attention to detail and computer competencies. This is a full-time role, working Monday to Friday, Please note, this is not a remote role and will instead be joining our fantastic team of Nursing & Administrative staff based in Varsity Lakes. Your Responsibilities: Support our clients through their medical termination through ensuring that all aspects of obtaining their MS 2-Step Medication, this consists of the following steps: Preparing scripts, discharge letter and contents for the MS 2-Step package, ensuring patient consent has been obtained at this initial stage; Instructing the pharmacy of the client’s medication request; Tracking delivery for client’s receiving MS-2 Step medication from pharmacy to home address, liaising with clients, external providers and clinicians as required throughout this process. Respond to general requests for medical certificates for our telehealth clients Ensure all aspects of billing covered, allocating the funds to the relevant cost centre Work to ensure all Medicare rebating has been carried out; Send required follow up- letters to clients Liaise with external radiologists to ensure relevant ultrasounds have been obtained Ad-hoc checking of telehealth appointment details Occasional general administrative support for the telehealth team. Additional areas of work: Data entry into internal computer systems when medical records are archived Ensure client confidentiality of the highest standard is maintained at all times Attend training and complete mandatory competencies as required. Required Skills and Qualifications: A Pro-choice advocate; Previous experience in Medical Administration/Medical Reception Proficiency in Office 365 and general computer skills Passion for process and quality improvement Strong organisation and prioritisation abilities Exceptional written and verbal communication Ability to work independently, whilst effectively communicating with a range of clinicians, pharmacy staff and clients A friendly and non-judgmental demeanour Knowledge of Care Right patient management system or other general patient management/billing systems Experience working with Medicare billing Benefits of working at MSI Australia: We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits: Generous salary packaging options up to $9,010 $2,650 meals and entertainment, Dynamic Learning Management Platform with 1000s of courses plus opportunity to access professional development / study leave allowance, Family friendly and flexible working arrangements Up to 12 weeks company paid parental leave Employee Assistance Program Discounted clinical services for you and your immediate family members. Employment Requirement: Provision of two professional referees, Be prepared to undergo a National Police Check, prior to commencement, Be prepared to undergo an International Vetting Check, prior to commencement, Evidence of current COVID-19 vaccinations and declaration of full immunisation history, Evidence of current working rights in Australia. Organisational Goals, Missions, Values, Purpose, Behaviour Statements In addition to the above, we also ask our staff work understand and demonstrated our goals, mission, values, Our Goal The Prevention of Unwanted Births Our Mission Children by Choice not Chance Our Values Integrity, Agency, Safety, Quality, Courage Our Purpose Your choice, made easier Values and Behaviours In this role, you will: • Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures. • Demonstrate commitment to organisational values and behaviours at all times. MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include: Care & Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity. Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance. Partner & Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict. Position enquiries: For further information regarding this position, please contact: recruitmentmsiaustralia.org.au Application Support: Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ people. Should you require any support with this application, please contact: recruitmentmsiaustralia.org.au