The Position: The Customer Service and Administration Officer will be based in our corporate office in the Perth CBD. The position will be responsible for assisting customers with their queries about parking and day-to-day administration functions. Responsibilities Include: • Answering incoming calls and email queries from customers & clients • Accurate data entry & management of customer accounts • Provide case management administrative support to branch teams • Provide general administrative duties, including photocopying, scanning, filing, and banking. • Adhere to and role model the Company values & policies at all times • Take reasonable care of the health and safety of yourself and others, and report hazards and incidents • Comply with Company policies and procedures and legislative requirements Role requirements: • Experience in an office environment, in an administrative or reception role • Strong time management skills and attention to detail • Ability to handle multiple tasks and prioritise effectively in a fast-paced environment • Professional approach and good phone manners especially when dealing with difficult or distressed clients • Ability to use multiple computer systems simultaneously • Ability to work within a team with minimal supervision Candidates will be required to complete a national police check. At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today. After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of: Care – People, customers and communities matter. Integrity - We do what's right, not what's easy. Accountability - Ownership is every person's responsibility. Innovation - Change that adds value.