Job Description The Fulfilment Administrator is accountable for ensuring efficient order allocation to pharmacy partners, maintaining safety stock levels, resolving order related issues, providing project support, and assisting with fulfilment-related tasks as needed. Collaborating across departments, identify improvement opportunities and propose effective solutions. Ensure timely allocation and accurate processing of patient orders, resolving issues that prevent dispensing and dispatch. Respond promptly to pharmacy inquiries and collaborate with cross-functional teams to resolve order-related issues. Monitor inventory levels, coordinate stock reconciliations, and manage the end-to-end consumables ordering process. Support continuous improvement projects, assist with onboarding new pharmacies, and identify process enhancements. Generate KPI reports, conduct inventory audits, and maintain accurate documentation through SOPs and Guru cards. Address operational discrepancies, analyze root causes, and implement corrective actions to prevent recurring issues.