Fuse Recruitment are currently sourcing for a customer service superstar to join our client’s team in Prestons The Company A National leader in their field. Specialising in home hardware furnishings and delivering into clients both locally and interstate. Benefits Salary range between $65k of and $90k super (dependent on experience) Prestons location Permanent role Ongoing mentoring, development and career growth opportunities Fantastic working culture Working Hours: Monday to Friday 8:30am – 5pm Full time office based role Duties and responsibilities As the first point of contact, the Customer Service Representative plays a crucial role in the success of the business. Here’s what you’ll be responsible for: Customer Service: Deliver outstanding phone customer service. Build and maintain long-term relationships with customers by being efficient, caring, humorous, and kind. Greet customers warmly and manage new inquiries with a friendly approach. Oversee customer accounts and follow up on their needs. Update customers on status of their deliveries and stock availability Utilise Microsoft Office and CRM systems to manage communications and customer data. Netsuite and Hubspot experience is advantageous Sales: Communicate pricing and costs of products to customers Cross sell and upsell into customers Promotionally selling aged and soon to expire stock to customers Increasing sales through regular client contact and maintaining customer relationships Processing customer orders in the company sales management system Internal teams: Liaising daily with the manufacturing, sales and marketing teams Updating customer requirements to the sales teams Skills and Requirements: Excellent communication skills, both written and verbal. You will be communicating with customers, internal and external stakeholders every day and all of this communication needs to be well spoken, written, friendly and professional. Computer skills; you'll need to be computer savvy to navigate various software platforms, with prior knowledge of Microsoft Office and CRMs desirable. Strong organisation skills; you'll need to be able to multi-task and remain calm under pressure. A thirst for learning Our client has a wide range of products and variations of those products; the more you can learn about them, the more efficient you will be and the quality of your service will increase 3 years previous experience in a similar role Previous customer relationship and phone based sales experience If this position sounds like you then hit APPLY now, alternatively email Mike on mhadleyfuserecruitment.com with your resume. At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you If you know someone looking for a job, refer them to us and we'll give you $500 if we find them a new role