About the Company: Veritas Recruitment has business partnered exclusively with a well-established leader in the supply and distribution of high-quality products and services to customers across Australia. This business prides themselves on delivering excellent customer service, innovative solutions, and are dedicated to maintaining strong, long-lasting relationships with their customers. About the Role: They are now seeking a motivated and detail-oriented Payroll Officer/ Customer Service Representative to join their head office team based in Mulgrave. This dual-role will be responsible for managing a fortnightly payroll for approximately 45 employees in addition to working as part of a team of 3, and responsible for processing customer orders and resolving issues. This role reports directly to the General Manager and offers a dynamic work environment where no two days are the same. Responsibilities: Payroll & Administration: Manage the fortnightly pay run, including time sheets, adjustments, and commissions. Prepare and lodge PAYG, Superannuation, and Payroll Tax filings on time. Payroll queries. Customer Service: Along with 2 other staff, manage a central inbox and customer service phoneline Input customer orders Communicate effectively with stores regarding order discrepancies, delivery schedules, and stock issues Manage back orders, monitor deliveries, and resolve customer complaints. Skills and Experience: Strong experience in end to end payroll administration High attention to detail and accuracy in both order processing and payroll duties Experience with payroll software Excellent communication skills and the ability to manage customer inquiries, complaints, and feedback effectively. Ability to prioritize tasks, work independently, and collaborate across teams. Strong organizational skills and the ability to manage multiple tasks simultaneously. Benefits: Product discounts Onsite car parking Supportive and collaborative work environment. Flexible working arrangements - 1 day working from home Employee assistance programs and wellness initiatives. How to Apply: Apply by sending through a copy your updated resume today To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Mandi Vitalos on 03 9535 2111.