Our Values To provide assertive, responsive and evidence-based mental health care. Service Overview Clarity Health Care is an accredited mental health service delivering a multidisciplinary, responsive program offering care to people with any form of mental health concern or mental illness. Our mental health programs offer psychiatrists, psychologists, occupational therapists, social workers and registered nurses. More important than discipline, is the individual skill of the senior mental health clinicians we employ. Evidence-based care is delivered through outreach services, clinic-based appointments, telehealth and group programs, based on clinical reasoning and need. Due to the design of the workforce at Clarity, collaboration and continuity of care is core to the delivery of the treatment, with the recovery model and bio-psycho-social model being the grounding principles of all care. Part-time Receptionist/Administrator to join our Clinic Support Team 3 days per week and support our busy mental health clinic. Do you have excellent organisational skills? Would you like to work for an organisation that helps people in the community? We have an opportunity for an experienced reception/administrator to join our Clinic Support Team, playing a vital role in supporting the day-to-day operations of our busy mental health clinic. Key Responsibilities Responsible for supporting Clarity Health Care staff and patients Ensure the clinic is presented and maintained at a high standard Work closely with the team of administrators to complete the required tasks Answer the phones and welcome patients into the clinic Support clinicians with administration tasks Strong administration skills and attention to detail Administration support for our partner programs, including billing, data entry & reporting Communicate regularly with internal and external stakeholders Understanding of Clarity Health Care services, including referrals, billing, and consultation fees. Maintain strict confidentiality at all times and understand privacy policies Ability to deal with difficult calls and remain calm Enjoy completing tasks and are not afraid to ask the team for help Ability to work autonomously Work well in a team environment and are a good communicator About you Experience in a similar administration role will be highly regarded Excellent customer services skills, understanding the different needs of our patients, and having a friendly and empathetic attitude Proficient in using Word, Excel, PowerPoint/Experience using Halaxy is an advantage Open to learning new software programs Prior experience in billing and maintaining systems using different medical software will be highly regarded. Excellent verbal, written communication and interpersonal skills. Knowledge of mental health services Ability to work as a reliable and trustworthy team member Can multi-task and prioritise under pressure Comfortable adapting to change and following the practice procedures Understand the importance of patient confidentiality Enjoy working within a supportive team If you're equipped with the necessary skills and seek an exciting opportunity, APPLY NOW and tell us why this position stands out to you. We're eager to hear from you and discover how you can contribute to our team. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Kate Fraser on 0438374114, quoting Ref No. 1189284.