Would you like to be a part of a company that builds products to help save lives? Look no further At GME we have in-house capabilities to design, innovate and manufacture UHF CB Radios and Emergency Beacon products. Our devices aid in rescues nationwide, you may have seen a few of our rescue stories on the news. We are proudly Australian made, operating as a family-owned business for over 60 years At GME not only will you get to work for a company that serves a purpose and makes a difference, but you'll become part of the GME family. We have an exciting opportunity for a Service Department Administrator to join our Service team on a full-time basis. Working 37.5 hours per week Monday to Friday. Due to the nature of the work this role is not suited to working from home. Reporting to the Technical Services Manager, the Service Department Administrator will be responsible for: Provide timely and accurate support to customers (end-users) & dealers via email and telephones. Participates in the resolution of issues and communicates back to the customer as and when needed. Uses ERP system to create and monitor RMA’s for Customer/Dealer returns. Processes credit card payments for non-account customers. Continual monitoring and recording usage of spare parts stock levels. Prepare completed service jobs and spare parts orders and send to the warehouse for dispatch to customers/dealers. Involvement in the customer beacon refurbishment work program Any other duties as directed / required. To be successful in this role you will have the following qualifications and experience: Happy to work in an office environment. Due to the nature of the work this role is not suited to Work from Home. Year 12 (HSC) or equivalent. Experienced in customer service. Excellent attention to detail. Must have excellent verbal and written communication skills. Previous experience with Electronic Service Centre will be highly regarded. Good computer literacy and data entry skills. What we offer: Competitive Salary package We have a family feel - our work culture is all about feeling safe and connected. We support your education through training programs and an online learning management system, where you can access a library of courses even outside of work for personal and professional development We have an employee assistance program available to all GME employees and their immediate family members We offer a generous referral program We are proud of our great workplace culture with initiatives such as Casual Fridays and activities like table tennis We hold events that bring us together to mark significant occasions and celebrate diversity such as Birthdays, Diwali celebrations, the Biggest Morning Tea to support the Cancer Council, and many more We partner with charitable organisations such as Beyond Blue and the McGrath foundation to support the community and give back We have a great location with FREE PARKING, right off the motorway and close to local shops Join GME to work for a company with a shared purpose. If you feel you meet the criteria and would like to be a part of the GME family, please click apply now and attach your CV