About the role This is an exciting and unique role that will rely on your strong customer service and data integrity skills. A calm and collective demur will be required for reuniting lost animals with owners, surrenders, adoptions and general shelter operations. Make a difference to all creatures, great and small, by providing essential care and attention to the animals at RSPCA Qld. From hands-on animal husbandry to ensuring every creature thrives, you'll perform a diverse range of duties using the best practices in the field. Make a real difference every day Processing Council animal impoundments, registrations, reclaims, surrenders, compliance with MBRC Local Laws. Attending to all Council Pound and RSPCA Queensland frontline customer service and telephone enquiries. Maintaining RSPCA Queensland and Council databases. Coordinating and processing animal adoptions, surrenders, requests for private euthanasia. Provide excellent customer service and build positive relationships with internal and external relations (staff, volunteers, council, agencies, different departments etc). Ensuring customers comply with Local Council By-Laws. Working alongside a team of staff and volunteers to ensure animal welfare is a top priority. Providing exceptional levels of care to animals including general husbandry, dietary requirements and enrichment. Assisting in animal health examinations and administering routine veterinary preventative treatments and medications. Ensuring high standards of shelter cleanliness/hygiene. Providing training and behaviour modification for animals in care using positive, reward-based techniques. About you You'll be a great communicator with top-notch interpersonal skills. If this is the right role for you, your skills and qualifications may also include: A strong administration and customer service background. Some knowledge to verbally and visually identifying and describing animals body language when arriving into care. Excellent verbal and written communication skills, including good conflict resolution skills. A passion for animals and a commitment to achieving the long-term goals of the RSPCA Qld. Excellent organisational skills, time management and the ability to cope in high pressure situations. A basic understanding of Council animal management local laws (or ability to learn) Good organisational skills. Excellent office/computer skills (Microsoft Office, Email, Internet, ability to quickly learn to use both Council and RSPCA databases) Why Join Us? Work Your Way: Embrace a flexible working environment that adapts to your life. Comprehensive Support: Enjoy peace of mind with 8 weeks paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions Plus, access to counselling and mental health services whenever you need. Perks Galore: From free on-site parking to exclusive staff discounts, novated leases, free pet vaccines, and 40% off Royal Canin pet food, we’ve got you covered And yes, you can even welcome a new best friend with free animal adoption options. Grow with Us: Unlock your potential through expansive learning and development programs designed to elevate your career and skill set. Purpose-Driven Impact: Join a mission-driven organisation where every task you embrace makes a real difference to the welfare of animals. Be a part of something that truly matters Interested? Apply now, the position is open internally for one week only – be quick Successful candidates will be subject to a Police Check. We conduct police checks to ensure the safety and well-being of the community, staff, and the animals in our care. Candidates may also be required to undergo a pre-employment medical assessment. RSPCA Qld acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. RSPCA Qld is an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation, or gender identity. To discuss opportunities within the RSPCA Qld please contact the Recruitment team on recruitmentrspcaqld.org.au. RSPCA Queensland - Who are we? At RSPCA Queensland, we’ve been the state’s leading animal welfare charity for nearly 140 years, dedicated to improving the lives of all animals—domestic, farmed, and native. Every year, we care for over 42,000 animals, relying on the generosity of animal lovers like you to fund 96% of our lifesaving services. We are also the only charity in Queensland with the power to enforce the Animal Care and Protection Act (2001) and investigate animal welfare concerns through our Inspectorate. Our team is on the front line to protect those who can’t speak for themselves. Our mission? Together We Change Lives—and that includes yours. Join us and be a part of a team where every day is an opportunity to make a real impact on the lives of animals in need and improve animal welfare across Queensland.