Join a friendly team with an amazing office culture Be part of a growing business with real career growth opportunities $70,000 Super MJD Recruitment is thrilled to partner with a rapidly expanding FMCG business to find a standout Customer Service & Technology Support Officer This isn’t your typical call centre role – it’s a unique opportunity to join a boutique company where building and nurturing customer relationships is at the heart of everything you do. This is a full-time, on-site role in their Zetland office. Your Day-to-Day: Become the product expert, assisting customers with seamless setup and support for their new product. Maintain accurate and up-to-date data records. Address and resolve customer complaints and concerns with professionalism and efficiency. Collaborate with departments like sales, marketing, and product development to integrate customer feedback into the company’s strategy. About You: Customer service experience is a plus, especially if you have a knack for building rapport. Comfortable handling challenging conversations with patience and professionalism. Basic technical expertise to guide customers through product setup, especially with an app feature. Passionate about problem-solving and curious about how things work. Experience with soft-serve machines, mechanics, or automotive services is a bonus—ideal for anyone who enjoys fixing things For a confidential conversation, please contact Giselle at gkellymjdrecruitment.com.au.