Armstrong Ceiling Solutions has been providing the Australian and NZ commercial construction industry with innovative ceiling solutions for 60 years. As a market leader, we pride ourselves on delivering results and partnering with Architects, Designers and Builders to provide ceiling solutions that enhance and transform spaces sustainably, visually, and acoustically. An exciting opportunity for a highly motivated and experienced Customer Experience Representative to join our dynamic fun team. The successful candidate will be responsible for ensuring that our customers have a positive experience with our company and its products or services. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work well in a fast-paced environment. What you will be doing: Process general phone/email sales enquiries, quotations, orders, invoices, and credits Manage customer projects from order to delivery and invoicing Provide technical information and solutions to customers where possible Data entry and account maintenance in the ERP system Processing stock movements (both internal and interstate) Assisting in stock takes Build and maintain positive customer relationships General administration duties as required Provide problem-solving solutions to achieve customer satisfaction Provide support to the sales teams and other internal stakeholders What you will bring with you: The ability to demonstrate a successful track record of customer service and sales support, ideally in a high-volume transactional/product-moving environment Superior written and verbal communication skills Well organised with attention to detail Ability to Multitask and prioritise workload Asks questions and is eager to learn Works well under pressure, with the ability to remain calm and courteous Proficient in the use of MS Office (Excel, Word, Outlook etc) Enjoys working as part of a team but can also work autonomously Ability to interact at all levels within the business. Experience in or understanding of the construction industry would be highly regarded, but not essential What you will get in return: We want you to love what you do. This is a very exciting and unique industry with endless opportunities for the right candidate. Supportive Team Culture You will be rewarded with a competitive remuneration package and yearly bonus incentives that will drive and motivate you to achieve excellence. Social team activities Health and well-being programs (EAP) To apply submit your CV and cover letter Recruitment Agencies - We have got this only taking direct applicants