Would you like to be a part of a company that builds products to help save lives? Look no further At GME we have in-house capabilities to design, innovate and manufacture UHF CB Radios and Emergency Beacon products. Our devices aid in rescues nationwide, you may have seen a few of our rescue stories on the news. We are proudly Australian made, operating as a family-owned business for over 60 years At GME not only will you get to work for a company that serves a purpose and makes a difference, but you'll become part of the GME family. We have an exciting opportunity for Customer Service Officer to join our company on a permanent full-time basis. Reporting to the Group Service Manager you will be contributing to the success of the business by providing frontline support to our customers. About the role: Provides timely support to customers and dealers via email and phone. Provides first level technical support to customers or redirects to the appropriate technical staff. Enters daily orders in an accurate and timely manner into the ERP (EPICOR). Actively involved in resolving customer issues and complaints. Processes credit claims for retailers and enter RMAs into the ERP Assists customers/dealers and end users with courier tracking and consignment queries. Liaises with the warehouse, supply chain and product managers in relation to stock availability. Completes stock transfers in ERP to ensure maximum stock availability. Undertakes training in accordance with development and compliance programs. Provide order , RMA and delivery status Provide Price and Availability About you: High School Certificate 2 years of practical experience in Customer Service - added advantage Outbound sales experience is an advantage. Experience in EPICOR is an advantage. Excellent verbal and written communication skills Great attention to detail Excellent data entry skills Demonstrated ability to work in a team environment and get along with work colleagues. Organised and detail-oriented, able prioritise tasks to meet deadlines. Proficient in using MS office products and ERPs. If you feel you meet the criteria and would like to be a part of the GME family, please click apply now and attach your CV