Are you passionate about helping those who serve our community? Join a leading non-profit Health Insurance Agency dedicated to supporting the Police and Emergency Services community. We're seeking a compassionate and dedicated Customer Service Consultant to provide exceptional support to valued members. About the Role: As a Customer Service Consultant you will have the opportunity to make a real difference in the lives of the brave men and women of the police and emergency services community. You'll be the friendly voice on the other end of the line, providing expert guidance on private health insurance. Become the heart of member experience, ensuring that their needs are met with care and efficiency. From handling inquiries to managing membership changes, you’ll play a crucial role in delivering exceptional service. You'll join a team dedicated to achieving excellence through a strong sense of community. Collaboration and teamwork are at the core of the organisational culture, and your personal growth is deeply valued. Benefits: Full time permanent opportunity Competitive base salary of $69,368 super Career growth and opportunities available Work in a supportive and dynamic team within a modern office space Make a lasting impact on people's lives No weekends Rotating roster: Monday - Friday between 8am-6pm Convenient CBD location Work-life balance is valued and not only will you be able to enable hybrid working once you’re settled into your role, but also have access to a monthly day off arrangement. You will also have access to additional benefits such as an attractive health insurance subsidy, subsided uniform, superannuation salary sacrificing, motor vehicle leasing and varied health & wellbeing initiatives. Skills and Experience: Previous customer service experience (contact centre preferred) Excellent communication and interpersonal skills Strong problem-solving and time management abilities Ability to thrive in a fast-paced environment Attention to detail and organizational skills Sounds like you? Click Apply We'd love to receive your application. Have Questions? Call Josh from SMAART Recruitment on 08 8232 6008.