Position: Customer Service Manager Position Type : Full-Time Salary: $74,000 plus superannuation per annum Location: Sydney NSW 2000 Are you an experienced customer service professional with a knack for leadership and a passion for building strong client relationships? Our client Quantum Scaffolding is seeking a dedicated Customer Service Manager to oversee and enhance their customer service operations, ensuring that every client receives exceptional support. With a focus on safety, precision, and integrity, they provide top-quality scaffolding services for industrial, commercial, and residential projects. Key Responsibilities: Design, implement, and review customer service policies and procedures that support Quantum Scaffolding’s commitment to proficiency, and client satisfaction. Maintain and strengthen relationships with clients, serving as the primary point of contact for inquiries, complaints, and service improvement opportunities. Oversee and coordinate customer service activities to ensure efficient handling of client requests and timely, accurate delivery of solutions. Establish and monitor service performance standards, tracking KPIs to ensure that customer service goals are met and drive continuous improvement. Prepare regular reports for senior management on customer service metrics, client feedback, and areas for improvement, ensuring alignment with company objectives. Work closely with the safety and project teams to address client needs while adhering to high safety standards and regulatory requirements. Requirements: Qualifications: Associate Degree, Advanced Diploma or Diploma in relevant field Experience : At least three (3) years of relevant work experience Leadership Skills : Strong leadership and team management abilities, with experience in coaching, developing, and motivating staff. Communicatio n: Excellent interpersonal and problem-solving skills, with a client-first approach to service. Analytical Skills : Ability to track and analyze service metrics to identify and implement improvements. Attention to Detail : Strong focus on safety, compliance, and accuracy in all aspects of customer service.