As a Customer Service Administrator, you'll serve as the essential connection between our customers and operations. Working from the Welshpool office in a dynamic, team-oriented environment, you'll assist with customer inquiries, coordinate shipments, and support logistics across air, sea, and road freight. Client Details A long term partnership client, is highly trusted. With a commitment to exceptional service and industry expertise, we help businesses stay productive and efficient with reliable, tailored solutions. Description Take customer orders via phone and email, input them into the Business Central ERP and complete the necessary paperwork. Provide quotes, handle customer queries including pricing and reporting issues, and escalate when needed. Maintain customer accounts by updating cards, correcting applications, and reconciling accounts. Perform counter sales and process invoices for other strategic distributors, coordinating deliveries. Print in-house lube stickers as needed, order from Cohesion, and manage the back order report weekly. Handle payments for cash sales through online portal and EFT terminal, ensuring details are updated in the EFTPOS payment sheet. Provide backup and relief for other customer service positions as required. Profile Take proactive steps to prevent product, process, and quality system non-conformity's, and take corrective actions within their authority. Consistently act in a professional manner with customers, suppliers, and colleagues, adhering to all OHS, quality, and environmental policies. Communicate positively and solutions-focused, effectively managing pressure and competing priorities. Display a collaborative teamwork style, engaging in respectful and constructive team discussions while upholding honesty and integrity. Job Offer Free On-Site Parking 12 month FTC with benefits of salary Great tenure within business Fantastic culture To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Tristann Mcferran on 61864306419.