Pathfinder Recruitment are excited to bring to market a great opportunity for a Senior Level 3 Engineer to join a Sydney based managed services provider (MSP). Working across a broad client base you will be servicing start-up through to medium sized corporate businesses across Sydney. You will primarily be working with the Projects Team to deliver projects including migrations, relocations, networking, implementations and upgrades. This is a great team with a supportive work culture and a culture of ongoing career growth and improvement. About you Ideally you have 5 years experience in technical support and at least 1-2 years as a Senior Level 3 Engineer. You should have an advanced technical understanding of IT products and services, particularly the Microsoft stack including Windows Server, Office 365, Azure Active Directory, Intune, Exchange Server and managing virtual environments. You should also have strong networking experience across switches, routers and firewalls and a good understanding of VLANs and WIFI. In this role you will be working autonomously as well as part of a team. Building trust with key stakeholders and managing client relationships will be an important part of your success. Key skills 5 years experience in technical support, 1-2 years as a Senior Level 3 Engineer Previous experience working in an MSP environment in a projects role Strong understanding of IT products and services, particularly Microsoft and cloud services Previous experience as an escalation point for level 2 Strong systems support experience including Windows Server, Exchange, Microsoft Intune, Office 365, Azure Active Directory and managing virtual environments Networking experience across switches, routers and firewalls Good understanding of VLANs and WIFI and troubleshooting skills Experience with ticketing systems Ability to collaborate with team members and work in a fast paced environment Experience managing internal and external stakeholders and client relationships Excellent communication and customer service skills Requirements Current drivers licence and access to a vehicle Qualifications in IT or equivalent or industry certifications Ready to chat? Please Apply for this job and we will be in touch with everything you need to know. Looking forward to hearing from you.