At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. Technology is changing the world, and we’re at the centre of it all. With a team list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration. Driven by honest values, an amazing culture, we’re out to unleash the potential of every team. This particular long-term engagement is an industry leading program of work, whereby you will develop web applications that will positively impact the experience of millions of Australians. Being a high-profile client and program of work, you will gain exposure to a bespoke design system, whilst collaborating with exceptional technologists. Your key responsibilities You'll be responsible for supporting middleware, API's and assisting in the development of Frontend web applications. Resolve client requests in a timely manner based on agreed delivery dates Maintain quality support documentation Monitor client requests (Email, ITSM Tickets, Phone calls) Support Service Delivery Manager’s to create monthly operational reports as required Escalate any operational issues needing attention to SDM’s, Senior Staff or Lead - Managed Services Prepare for client meetings, including review and knowledge of current and backlog tickets You will also be involved in incident management, be available for “on call duties” for up to 2 weeks per month. Conduct investigations into incidents to ensure they are not repeated Maintain accurate and up-to-date technical documentation and processes of client platforms Assist in the preparation of new proposals or pitch decks for prospective clients Core skills that you will bring to EY: Frontend Development background, ReactJS, VueJS etc. Microsoft Azure - specifically Azure function apps and logic apps JavaScript, Visual Studio, NPM Package Manager Troubleshooting via logs Attitude to share / hone knowledge for yourself and your teammates and working collaboratively with a diverse range of team members. What we can offer you Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment Discover how, when and where you can work at www.ey.com/au/flexibility Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness Understand how our benefits can support you at www.ey.com/au/benefits Acknowledgement of Country EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours. At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitmentau.ey.com or 61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. EY | Building a better working world Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.