In this key position, you will ensure that end-users experience minimal disruption by providing high-quality technical support across various platforms. Your role will include providing on-site support, assisting with end-user requests, and troubleshooting AV and printing systems. You’ll also collaborate with managed service providers (MSPs) and other internal teams to resolve complex issues and enhance user productivity. Key Responsibilities: On-Site Support, assisting end-users with hardware, software, and network-related issues at their workstations. Quickly troubleshoot and resolve technical issues to reduce downtime. Escalate more complex issues to other IT teams or MSPs as needed. Provide support for PCs, network issues, and mobile devices. Help with software installations, account setups, and access permissions. Educate users on self-help resources and best practices. Set up and troubleshoot AV equipment for meetings and events. Collaborate with facilities teams to ensure smooth AV operations. Manage and optimize printing infrastructure. Resolve printer-related issues and ensure security measures are in place. Create helpful resources like user guides and knowledge base articles. Provide training to end-users on new technologies and processes. Key Requirements A minimum of 2 years’ experience in EUC (End User Computing) support or a similar role. Experience with Microsoft Intune (Essential) Experience with Windows Autopilot White Glove (Essential) Experience with Active Directory, Group Policy, ServiceNow, and Unified Endpoint Management. Proficiency with Windows and macOS systems, as well as Microsoft Office Suite. Experience with Active Directory, Group Policy, ServiceNow, and Unified Endpoint Management. Strong networking knowledge (e.g., TCP/IP, wireless, Ethernet) and a customer-focused mindset. Previous experience working with MSPs and ITIL certification (preferred). Please note candidates must be based in Sydney and able to work onsite in Sydney CBD 5 days per week.