Description Enquiry, Administration and Reception Lead • Permanent Full-Time • Lilydale, VIC – and other locations around Victoria as required by Melba • Salary on offer Not-for-Profit Salary Packaging • Join a values-oriented Human Rights Organisation The primary purpose of this position is to oversee the day-to-day operations of the Enquiry, Administration and Reception Team ensuring that reception services at all Melba office locations provide a ‘best in class’ experience for all people engaging with Melba. This role involves coordinating reception activities, providing leadership and support to the Enquiry, Administration and Reception team, ensuring a seamless experience for face to face, phone and email enquiries across multiple locations. The position will also operate as an escalation point for the team in handling more complex enquiries.