Job Title: Modern Workplace Specialist – Service Desk & Cyber Security Focus Location: Sydney, supporting Australia-wide Key Technologies: Microsoft Intune, Qualys, ServiceNow About the Company: Join a fast-growing and successful startup committed to modernizing and securing end-user computing (EUC) and workplace services. We’re revolutionizing how people work by ensuring security, performance, and seamless access across the organization. About the Role: This is not your typical IT service desk role As a Modern Workplace Specialist, you will be at the intersection of cutting-edge workplace technology and cyber security. You will oversee the delivery and management of modern workplace services while playing a pivotal role in maintaining and enhancing security through proactive threat management. You will manage platforms such as Microsoft Intune, Apple Business Manager, and Qualys while also collaborating closely with the cybersecurity team to identify and resolve vulnerabilities. This role will involve working within the service desk function, but your responsibilities will have a crucial focus on maintaining security and resolving escalated security issues, making this a hybrid of technical support and cyber defense. Key Responsibilities: Be the go-to expert for managing Microsoft Intune & Apple Business Manager Develop and maintain workplace services on Microsoft platforms (Teams, Outlook, SharePoint) Implement and monitor security patching solutions for laptops, virtual desktops (AVD), and mobile devices using Microsoft & Qualys applications Develop and support Windows 10/11 operating environments, including AVD Provide advanced-level support (Level 1-3) for the desktop support team Work closely with cybersecurity to manage threats, vulnerabilities, and compliance (Qualys & Microsoft Defender) Collaborate across operational and security teams to ensure secure and efficient workplace services Ensure smooth application packaging, deployment, and lifecycle management What You’ll Bring: 4-6 years of IT service desk experience, with at least 1-2 years focused on modern workplace technologies Strong skills in Microsoft Intune and mobile device management (MDM) Experience with security patching and vulnerability management (Qualys/Microsoft Defender preferred) Hands-on experience with ITIL-based ticketing systems like ServiceNow Excellent communication skills and a collaborative mindset Strong problem-solving skills and the ability to prioritize in a fast-paced environment A passion for staying updated on the latest workplace and cybersecurity technologies Full working rights in Australia (unfortunately, no sponsorship is available) Perks and Benefits: Competitive salary: $110,000 - $120,000 base Super On-Call Bonus ($5,000) up to 10% performance bonus Hybrid work setup (4 days in the Sydney CBD office, 1 day WFH) Collaborate with cross-functional teams, including development, security, and infrastructure Work on cutting-edge modernization and cyber security initiatives A chance to mentor junior team members Be part of a forward-thinking, rapidly growing company If you are passionate about modern workplace services, keen on both technical support and cybersecurity, and ready to make a difference, we want to hear from you Apply today to be part of this exciting journey